The short version
- 24+ hours before your session: cancel for a full refund, or reschedule for free.
- Within 24 hours: the fee isn’t refundable, but you can reschedule once for free.
- If I cancel: you get a full refund or a new time. Your choice, always.
- No-show: if you don’t join within 10 minutes and haven’t contacted me, the session counts as used.
Cancellations & refunds
More than 24 hours before your session
Cancel for a full refund of the $50 session fee, or move your session to any open time at no charge.
Less than 24 hours before your session
The session fee is non-refundable, because that time was held for you and I’ve already started preparing. You can still reschedule once at no charge, as long as you let me know before the session starts.
Missed sessions
If you haven’t joined within 10 minutes of the start time and haven’t contacted me, the session is marked as missed and isn’t refundable.
Emergencies
Life happens. If something serious comes up, email me and I’ll work with you.
If something goes wrong on my end
If I need to cancel or reschedule, I’m more than 10 minutes late, or a technical problem on my side cuts the session short, you choose between a full refund and a new time.
If you can’t connect because of a problem on your end, email me during your scheduled time and we’ll find a fix or a new time.
How to cancel or reschedule
Use the Manage booking link on your confirmation page or in your calendar invite. It lets you cancel or pick a new time instantly, and it applies this policy automatically. The 24-hour window is measured from the moment you cancel or reschedule to your session’s start time.
Can’t find your link, or need help? Email hello@firstprinciplescareercoaching.com with your name and session time. A request by email counts from when it arrives. I reply within one business day.
How refunds work
Refunds go back to your original payment method through Stripe. Cancellations made with your Manage booking link are refunded immediately; refunds requested by email are issued within 2 business days. Either way, your bank usually takes 5–10 business days to show it.
What coaching is (and isn’t)
Sessions are advice and guidance based on my experience. I can’t guarantee that you’ll get an internship, a job, an offer, or a particular salary, because results depend on many things outside either of our control.
I’m not an employment agency and I don’t place candidates with employers. Sessions aren’t legal, financial, or immigration advice.
Your information
Anything you share when booking, including uploaded files, is stored privately, used only to prepare for your session, and deleted automatically 90 days afterward. Payments are handled by Stripe, so I never see your full card number. See the privacy policy for the full details.
The fine print
These policies are governed by the laws of the State of Tennessee. Nothing here limits any rights you have under applicable law, including the Tennessee Consumer Protection Act. If I update these policies, the version you agreed to when you booked applies to that booking.